To ensure you receive the most accurate information, please visit the website or call the Customer Service phone number listed on the back of the member’s ID card.
For help with general questions, you can speak to a Customer Service representative by calling 1-800-371-6561 .
Providers with questions about DeCare networks or who want more information about participation can call a network representative at 1-866-947-9398 .
We follow federal civil rights laws in our health programs and activities. We don’t discriminate, exclude people, or treat them differently on the basis of race, color, national origin, sex, age or disability. For people with disabilities, we offer free aids and services. For people whose primary language isn’t English, we offer free language assistance services through interpreters and other written languages.
Interested in these services?
Call the Member Services number on your ID card for help (TTY/TDD: 711).
If you think we failed to offer these services or discriminated based on race, color, national origin, age, disability, or sex, you can file a complaint, also known as a grievance. You can file a complaint with our Compliance Coordinator in writing to:
Appeals Unit, P.O. Box 551, Minneapolis, MN. 55440-0551
Otherwise, you can file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights at:
200 Independence Avenue, SW; Room 509F, HHH Building; Washington, D.C. 20201
or by calling 1-800-368-1019 (TDD: 1- 800-537-7697)
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